Your cart is empty

FAQ's

  1. How can I contact you?
  2. Do I have to use anything else with the Water Treatment & Conditioner?
  3. Recently I noticed my spa water was getting a little cloudy. What has caused this to happen?
  4. How Are Your Products Environmental?
  5. We had some friends over recently and I had foam appear when I turned on my jets. Why?
  6. I am considering purchasing a new spa and don't want to wait the 5 days of using the penetrating spa cleanser, any suggestions?
  7. Are The Natural Hot Tub Company products more expensive than traditional chemicals?
  8. Can I use a micron filter with your product?
  9. I was recently told by my hot tub dealer that using your products would void my warranty. Is this correct?
  10. Why can't I find the Natural Hot Tub Company® products in my local spa store?

Answers...

  1. How can I contact you?

    480-382-3711

    Back to Top

  2. Do I have to use anything else with the Water Treatment & Conditioner?

    This all depends upon how your spa is being used, and your source water (water used to fill or refill a spa).  It is highly recommended to use a Micron Pre-filter depending upon your particular source water.  Source water from wells containing heavy metals we recommend using the Carbon Block Pre-filter.  Now that some water municipalities are putting phosphates and other contaminants which may affect your pH and Alkalinity, we recommend using the Micron Pre-filter.  

    It is recommended to use the all-natural Sea-Klear once per week.  An all natural clarifier that...

    • 1 - clears up cloudy water
    • 2 - contributes to better filter efficiency
    • 3 - eliminates scum
    • 4 - helps to remove metals in your water.

    This Water Treatment & Conditioner is to be used in conjunction with the minimum required amount of a EPA registered sanitizer.  To be Eco-friendly and not soak in chemicals and breathe toxic fumes, we highly recommend using the Water Treatment & Conditioner with Spa Chlorine Granules (99% Sodium Dichlor) only.  This product is not only a very effective Sanitizer but may also be used as a 'shock' as well.  The 99% Sodium Dichlor will also dissipate in hot circulating water and will not build-up on your spa equipment as some other sanitizers do.

    Check your filters to ensure they are clean regardless of the last time you cleaned them.

    Back to Top

  3. Recently I noticed my spa water was getting a little cloudy. What has caused this to happen?

    Be sure to run your filtration system a minimum of 8-hrs per day (if possible), 24-7 is even better.

    Cloudy water may be caused by several things, for example, soap on skin from recent shower, deodorants, lotions, oils, body creams, soap residue or dyes in bathing suits, make-up, not rinsing your filter(s) often enough, etc...  Also too much use of fragrances or other items put in your water. 

    To clear up cloudy water...

    • Rinse your filter(s). 
    • Use the recommended amount of Sea-Klear clarifier, be sure all jets are open and run all pumps on high with your cover 'open' for 30 minutes
    • Shock with 2oz of Dichlor (always when doing this make sure all jets are open and run all pumps on high for 30 minutes with cover 'open' to oxygenate the water and speed up recovery time).  Never get in your spa if you have done this and your water is still very cloudy. If you have shocked the water with Dichlor and your spa water is still cloudy, shock again with 1oz of the Dichlor following the procedure described above. 

    Be patient, the water will clear up it just may take a little more time.  If your water remains cloudy chances are your filter(s) has lost its efficiency and we would recommend purchasing a new one.  Please keep in mind that if someone in the last day or two has entered into your spa with cream, lotions, or oils on their skin, even if it were put on hours earlier, it will come off in your water and may clog your filter(s), which would render it useless until deep soaking and cleansing.

    Never use bleach to clean filters. They will come out white, however, the filter could be compromised and no longer effective. We highly suggest you purchase new filters.

    Back to Top

  4. How Are Your Products Environmental?

    Approved by OSHA in 1987 to be 100% safe, our enzymes are harvested without harm to the eco-system. We are the first in the industry to have 100% PCR bottles, meaning all the resin used to make these bottles have been recycled post consumer. Purchasing products made of PCR content salvages material which would otherwise end up in a landfill and puts it to good use. For every 3,700 bottles recycled, a barrel of oil (42 gallons) is saved and about 1/2 ton of toxic emissions is avoided. This is another way that NatureSafeSpas® is committed to reducing our environmental impact and our carbon footprint.

    By using PCR bottles, we just lowered our carbon footprint by 60%. Approved by OSHA in 1987 to be 100% safe our enzymes are harvested without harm to the ecosystem. Our labels are Earthfirst™ (less petroleum). Our carton and other packaging is recycled or is recyclable. Also, when our Water Treatment and Conditioner is used with only 99% Dichlor, which can be gased out before draining, the spa water should do no harm to the ground water system.

    Back to Top

  5. We had some friends over recently and I had foam appear when I turned on my jets. Why?

    Someone had not properly rinsed their bathing suit and it is soap residue.  It is recommended to purchase a swimming pool skimmer net, dip out foam and clean the filter(s) thoroughly.  You may have to do this twice because of the soap residue left in your lines.  You may also notice your spa water having a color tint from bathing suits fading.  This will also clear up in time, if your filter(s) is working properly. 

    Back to Top

  6. I am considering purchasing a new spa and don't want to wait the 5 days of using the penetrating spa cleanser, any suggestions?

    When you consider that most, if not all new spas are water tested at the factory and some may still have water in the lines, it is recommended to use 99% Sodium Dichlor (spa chlorine granules) to be sure this water is sanitized, along with the Water Treatment & Conditioner.  Before draining your spa for the first time we suggest using the Penetrating Spa Cleanser to thoroughly clean and protect your equipment.

    Back to Top

  7. Are The Natural Hot Tub Company products more expensive than traditional chemicals?

    No, in fact it is much less expensive than any other system of water treatment!

    Back to Top

  8. Can I use a micron filter with your product?

    No, these will clog up fast and cause cloudy water. It is best to use a pleated filter.

    Back to Top

  9. I was recently told by my hot tub dealer that using your products would void my warranty. Is this correct?

    Absolutely not, there is nothing in our products that would void your warranty.

    Back to Top

  10. Why can't I find the Natural Hot Tub Company® products in my local spa store?

    Unfortunately, most hot tub stores are convinced by the multi-billion dollar chemical companies to not use our products. This is only because our products eliminate approximately 90% of the chemicals they would like you to buy. If your spa store carries our product, please thank them for caring about you, your family and the environment.

    Back to Top

footer